Voir la source de Animer un atelier de présentation Mon Espace Santé

{{Tuto Details
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|Description=Ce tutoriel a pour but en une page imprimable de proposer une trame d'atelier pour un accompagnant numérique voulant présenter à un ou plusieurs usagers Mon Espace Santé.
|Categories=Numérique, Solidarité santé, Santé publique - handicap
|Public=Médiateurs
|Type de contenu=Mediation
|Difficulty=Medium
|Duration=60
|Duration-type=minute(s)
|Licence=CC-BY-NC-SA
|Tags=assurance maladie, inclusion numerique, Mon espace santé
}}
{{Introduction
|Introduction=Mon Espace Santé est une nouvelle plateforme proposée par l'assurance maladie pour aider les usagers à prendre possession de leurs informations de santé. Plusieurs volets de développement sont prévus. Cet atelier présentera les différents aspects de Mon Espace Santé existants en 2022.  

Il y sera proposé : 

*des clés de langage pour apprendre à parler du dispositif à des usagers en questionnement
*de présenter la page d'accueil de Mon Espace Santé (avec un lien vers un autre tutoriel)
*d'accompagner à la création et à la clôture de Mon Espace Santé.

Un autre tutoriel est disponible sur l'accompagnement à l'utilisation de Mon Espace Santé
}}
{{TutoVideo
|VideoType=Youtube
|VideoURLYoutube=https://www.youtube.com/watch?v=23pBpcrDFC0
}}
{{Materials
|Prerequisites={{Prerequisites
|Prerequisites=Comment se créer rapidement une boite mail gratuite
}}
}}
{{Tuto Step
|Step_Title=Parler de Mon Espace Santé (10 minutes)
|Step_Content=L'assurance maladie forme ses ambassadeurs Mon Espace Santé à parler du dispositif. Une partie des usagers accueillis dans les points d'accueils numériques peuvent être réfractaires au dispositif (manque de connaissance techniques, peur de la divulgation de données...)


Dans un premier temps il est nécessaire de rassurer les usagers sur les parties '''techniques''' du site : 

*Les serveurs de Mon Espace Santé sont situés en France
*Mon Espace Santé a obtenu la certification HDS (comme certaines mutuelles ou CHU)
*L'association de la carte vitale, d'un courrier envoyé au domicile + un code de connexion unique assure une excellente sécurité à la connexion
{{Info|La future application sur smartphone demande une authentification biométrique.}}

<br />
|Step_Picture_00=Animer_un_atelier_de_pr_sentation_Mon_Espace_Sant__espacesante_cestquoi2.jpg
}}
{{Tuto Step
|Step_Title=Parler de mon espce santé - 2
|Step_Content=Dans un second temps donner aux usagers une idée de ce que peut leur apporter Mon Espace Santé (certains peuvent se souvenir du Dossier Médical Partagé) :

*Permet de '''ranger''' ses documents de santé en ligne (ordonnances, vaccination, avis d'hospitalisation, ...), ce qui permet de ne plus les perdre.
*On peut les '''classer''' par catégories selon ses choix
*Il est possible de '''partager''' ces documents avec les professionnels de santé que l'usager aura choisi.
*Le médecin autorisé pourra verser directement des documents dans Mon Espace Santé
{{Info|Mon Espace Santé reprend donc certains aspects de Doctolib.fr et ce de manière plus sécurisé (car non partagé avec d'autres membres de la famille). Plus tard Mon Espace Santé intégrera un agenda. }}


Pour des usagers qui peuvent être régulièrement hospitalisés Mon Espace Santé peut permettre de rentrer des données chiffrées, des documents qui seront  accessibles par n'importe quel hôpital en France (même en vacances)
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{{Tuto Step
|Step_Title=Présenter la page d'accueil de Mon Espace Santé (10 minutes)
|Step_Content=La page d'accueil reprend les informations de connexion de l'usager (son prénom). On y trouve 7 rubriques utiles à présenter : 

<br />

#Page d'accueil
#Profil médical
#Documents médicaux
#Messagerie
#Paramètres
#Profil médical
#Ajouter un document

<br />{{Idea|Si le but de l'atelier est simplement de présenter Mon Espace Santé sans aller plus loin il est possible de s'arrêter à cette étape 2. 
Un autre tutoriel "Découvrir Mon espace santé" présente plus en détail les différentes rubriques.}}[[Découvrir Mon espace santé]]
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}}
{{Tuto Step
|Step_Title=Accompagner à la création du compte Mon Espace Santé (5 minutes) - Utilisation du code
|Step_Content=A partir de cette étape il est possible de créer deux groupes d'usagers : 

*Ceux souhaitant ouvrir leur espace
*Ceux souhaitant renoncer à leur espace
{{Warning|Attention avant de proposer aux usagers la création du compte s'assurer que chacun possède une adresse mail (sinon voir le tutoriel adresse mail) ou un numéro de téléphone personnel. Enfin la carte vitale physique et la lettre contenant le code seront demandés à la création du compte.}}

#Procéder à la création d'un compte à la fois à l'aide du courrier ou du mail contenant le code provisoire
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{{Tuto Step
|Step_Title=Accompagner à la création du compte Mon Espace Santé (5 minutes) - Activation
|Step_Content=#Pour créer son compte :

*Cliquer sur "Activer mon espace Santé"
*L'étape suivante résume les documents nécessaires
*Il est alors demandé de rentrer le code ou d'en demander un nouveau (par mail ou courrier)
*Cliquer sur "continuer" (en cas de problème appeler le 3422)
}}
{{Tuto Step
|Step_Title=Commencer à renseigner des informations personnelles (10 minutes)
|Step_Content=Juste après l'étape de création du compte une nouvelle page s'ouvre demandant d'entrer les principaux renseignements médicaux de base (le poids, la taille, les éventuelles maladies ou handicaps dont vous êtes atteints, les traitements que vous suivez, et les allergies que vous avez.)<br />{{Info|Si il y a des enfants rattachés au numéro de sécurité sociale c'est ici qu'il sera demandé d'aller plus loin pour l'activation de ces comptes.}}


'''Le compte est désormais activé'''.
|Step_Picture_00=Cr_er_un_compte_sur_Mon_espace_sant_Mon_espace_sant_dimensions.png
|Step_Picture_01=Cr_er_un_compte_sur_Mon_espace_sant_Mon_espace_sant_activation_enfants.png
}}
{{Tuto Step
|Step_Title=Accompagner au refus de la création du compte Mon Espace Santé (5 minutes)
|Step_Content='''Refuser la création du compte (avant 6 semaines après réception du mail/courrier)'''

{{Warning|Attention l'usager a 6 semaines pour se manifester et refuser la création de son compte Mon Espace santé. Au delà le compte est crée mais il est possible d'en demander la fermeture (voir étape 6).}}

Après l'étape de reconnaissance (étape 3) il est possible de s'opposer à la création de son espace Mon Espace Santé. Il suffit de cliquer sur le choix correspondant. S'opposer à la création du compte ne le supprime pas pour autant. La possibilité de l'utiliser est simplement gelée. 

<br />
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}}
{{Tuto Step
|Step_Title=Accompagner à la clôture du compte Mon Espace Santé (5 minutes)
|Step_Content='''Clôturer le compte (après 6 semaines à dater de la réception du mail/courrier)'''

# Se connecter à Mon Espace Santé
# Se rendre dans les paramètres de Mon Espace Santé
# Cliquer sur "clôture du profil"


'''Suivre la procédure'''

<br />

# Bien lire message de renseignement avant de clôturer le compte.
# En cochant la première case, possibilité de télécharger les données enregistrées dans le profil.
# En cochant la seconde case, il est possible de supprimer définitivement les données personnelles du compte .
# Après avoir cliqué sur"clôturer le profil", le site se redirige vers une nouvelle page demande le mot de passe pour s'assurer de la volonté de clôture du compte. 


'''Le compte est désormais clôturé'''
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|Step_Picture_02=Cloturer_son_compte_Mon_espace_sant_Mon_espace_sant_demande_cl_turation.png
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{{Tuto Step
|Step_Title=(Optionnel : Activer le compte d'un enfant)
|Step_Content=Si lors de l'étape 4 aucun enfant n'était présent sur la page ou si un ou plusieurs codes il est possible de les ajouter "manuellement"

# En allant sur la page d'accueil du compte Mon espace santé, cliquer sur la petite icône située en haut à droite de l'écran.
# Appuyer sur"Ajouter un profil" pour rentrer les coordonnées des enfants.

<br />{{Info|Il est à tout moment possible de choisir de clôturer ou d'activer le compte Mon espace santé d'un enfant.}}<br />
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{{Notes}}
{{PageLang}}
{{Tuto Status
|Complete=Published
}}