Caf. Vos démarches à portée de main sur smartphone : Différence entre versions

[version en cours de rédaction][version approuvée]
 
Ligne 40 : Ligne 40 :
 
|Step_Title=Téléchargement
 
|Step_Title=Téléchargement
 
|Step_Content=Quand vous avez trouvé l'application qui vous intéresse, cliquez sur le bouton '''Installer''' pour la télécharger.
 
|Step_Content=Quand vous avez trouvé l'application qui vous intéresse, cliquez sur le bouton '''Installer''' pour la télécharger.
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Quand le téléchargement est terminé, cliquez sur '''Ouvrir'''.
 
 
|Step_Picture_00=Vos_d_marches___porter_de_main_sur_smartphone__CAF__Screenshot_20220128-140144_Google_Play_Store_1_.jpg
 
|Step_Picture_00=Vos_d_marches___porter_de_main_sur_smartphone__CAF__Screenshot_20220128-140144_Google_Play_Store_1_.jpg
 
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|Step_Picture_01=Vos_d_marches___porter_de_main_sur_smartphone__CAF__Screenshot_20220128-140205_Google_Play_Store_1_.jpg
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}}
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{{Tuto Step
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|Step_Title=Ouvrir l'application
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|Step_Content=Quand le téléchargement est terminé, cliquez sur '''Ouvrir'''.
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|Step_Picture_00=Caf._Vos_d_marches___port_e_de_main_sur_smartphone_ia-fcd22ee1dacf519ced80570f33865f8c-px-Vos_d_marches_porter_de_main_sur_smartphone_CAF_Screenshot_20220128-140205_Google_Play_Store_1_.jpg.png
 
}}
 
}}
 
{{Tuto Step
 
{{Tuto Step
 
|Step_Title=Se connecter à l'application
 
|Step_Title=Se connecter à l'application
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|Step_Content=Pour vous connecter à l'application Caf, vous pouvez vous connecter via '''FranceConnect''' ou en cliquant sur '''Se connecter'''.  
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|Step_Content=Pour vous connecter à l'application Caf, vous pouvez vous connecter via '''FranceConnect''' ou en cliquant sur '''Se connecter'''.
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|Step_Picture_00=Vos_d_marches___porter_de_main_sur_smartphone__CAF__Screenshot_20220121-115352_Caf.jpg
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Si vous cliquer sur '''Se connecter''', renseignez avec votre n° de sécurité social présent sur votre carte vitale ou votre attestation de droits.
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}}
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{{Tuto Step
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|Step_Title=S'identifier
 +
|Step_Content=Si vous cliquer sur '''Se connecter''', renseignez avec votre n° de sécurité social présent sur votre carte vitale ou votre attestation de droits.
  
 
Renseignez votre mot de passe et cliquez sur '''Connexion.'''
 
Renseignez votre mot de passe et cliquez sur '''Connexion.'''
Ligne 59 : Ligne 62 :
  
 
''Si vous avez perdu votre mot de passe, des options de récupération sont  possibles en bas de l'écran.''
 
''Si vous avez perdu votre mot de passe, des options de récupération sont  possibles en bas de l'écran.''
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|Step_Picture_00=Vos_d_marches___porter_de_main_sur_smartphone__CAF__Screenshot_20220121-115352_Caf.jpg
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|Step_Picture_00=Caf._Vos_d_marches___port_e_de_main_sur_smartphone_ia-257e3196a7ffac81b8c860b7b14793b7-px-Vos_d_marches_porter_de_main_sur_smartphone_CAF_Screenshot_20220128-140227_Caf_1_.jpg.png
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{{Tuto Step
 
{{Tuto Step
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{{Tuto Step
 
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|Step_Title=Démarrer la simulation
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|Step_Content=Lire les informations complémentaires en faisant glisser l'écran au fur et à mesure.
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Une fois arrivé en bas de l'écran, cliquez sur '''Commencer'''.
 
 
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{{Tuto Step
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|Step_Content=Sélectionnez dans quel type de résidence vous vous trouvez.
 
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Continuez de sélectionner vos informations comme à l'étape précédente et glissez aux questions suivantes.
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''Si vous ne comprenez pas les informations qui vous sont demandées, vous pouvez consulter l'aide en cliquant sur l’icône en forme de''  '''?'''
 
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{{Notes}}
 
{{PageLang}}
 
{{PageLang}}

Version actuelle datée du 14 décembre 2022 à 11:52

Vous pourrez faire une simulation de prestation logement avec l'application Caf.

Vous souhaitez consulter et modifier vos espaces en ligne ? Pour faire une démarche, demander une attestation, transmettre un document ou encore consulter vos droits, cela est possible depuis votre smartphone.

Ce tutoriel vous permettra de comprendre comment télécharger ces applications et connaître les bases de leurs utilisations.

Auteur avatarMarjolaine Rousseau | Dernière modification 14/12/2022 par Marjolaine Validée

Difficulté
Moyen
Durée
15 minute(s)
Public
Professionnels, Grand public, Médiateurs
Type de contenu
Fiche action, Mediation
Vous pourrez faire une simulation de prestation logement avec l'application Caf.

Vous souhaitez consulter et modifier vos espaces en ligne ? Pour faire une démarche, demander une attestation, transmettre un document ou encore consulter vos droits, cela est possible depuis votre smartphone.

Ce tutoriel vous permettra de comprendre comment télécharger ces applications et connaître les bases de leurs utilisations.
Difficulté
Moyen
Durée
15 minute(s)
Public
Professionnels, Grand public, Médiateurs
Type de contenu
Fiche action, Mediation
<languages />

Introduction

Quand vous souhaitez acheter une casserole. Où allez-vous ? En magasin.

Pour les utilisateurs de smartphone, c'est similaire. Si vous souhaitez obtenir une nouvelle application, vous disposez de deux principaux magasins d’application :

Play Store de Google et App Store d’Apple.

Vous pouvez vous rendre sur celui qui est installé sur votre smartphone en étant connecté à internet pour suivre ce tutoriel.

Étape 1 - Rechercher l'application

Pour commencer, cliquez dans la barre de recherche.





Étape 2 - Ecrire la recherche

Saisissez le nom de l'application "caf" et cliquez sur la proposition correspondante.

Caf. Vos d marches port e de main sur smartphone canvas.png




Étape 3 - Téléchargement

Quand vous avez trouvé l'application qui vous intéresse, cliquez sur le bouton Installer pour la télécharger.




Étape 4 - Ouvrir l'application

Quand le téléchargement est terminé, cliquez sur Ouvrir.

Caf. Vos d marches port e de main sur smartphone ia-fcd22ee1dacf519ced80570f33865f8c-px-Vos d marches porter de main sur smartphone CAF Screenshot 20220128-140205 Google Play Store 1 .jpg.png




Étape 5 - Se connecter à l'application

Pour vous connecter à l'application Caf, vous pouvez vous connecter via FranceConnect ou en cliquant sur Se connecter.




Étape 6 - S'identifier

Si vous cliquer sur Se connecter, renseignez avec votre n° de sécurité social présent sur votre carte vitale ou votre attestation de droits.

Renseignez votre mot de passe et cliquez sur Connexion.


Si vous avez perdu votre mot de passe, des options de récupération sont possibles en bas de l'écran.

Caf. Vos d marches port e de main sur smartphone ia-257e3196a7ffac81b8c860b7b14793b7-px-Vos d marches porter de main sur smartphone CAF Screenshot 20220128-140227 Caf 1 .jpg.png




Étape 7 - Vous êtes connecté à votre espace !

A cette étape, vous pouvez généralement avoir accès aux catégories dont vous avez le plus besoin :

-Derniers paiements

-Documents/attestations

-Démarches/faire une déclaration




Étape 8 - Faire une simulation de prestation logement

Cliquez sur l'icône Menu.




Étape 9 - Trouver la rubrique concernée

Une nouvelle page s'affiche, cliquez sur Découvrir nos prestations.




Étape 10 - Poursuivre la démarche

Sur cette nouvelle page, cliquez sur Le logement.




Étape 11 - Informations

Après avoir lu les informations cliquez sur Simuler.




Étape 12 - Prendre connaissance des modalités

Lire les informations complémentaires en faisant glisser l'écran au fur et à mesure.




Étape 13 - Démarrer la simulation

Une fois arrivé en bas de l'écran, cliquez sur Commencer.

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Étape 14 - Commencer à compléter vos informations personnelles

Saisissez le code postale de la commune de votre logement puis sélectionnez la commune correspondante.




Étape 15 - Indiquer sa situation

Sélectionnez dans quel type de résidence vous vous trouvez.





Étape 16 - Complèter la formulaire

Glisser en bas de l'écran et sélectionnez un choix dans chaque rubrique.

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Étape 17 - Renseigner ses ressources

Cochez les petites cases des ressources que vous possédez et renseignez-les dans les cases du dessous.




Étape 18 - Renseigner sa situation

Continuez de sélectionner vos informations comme à l'étape précédente et glissez aux questions suivantes.


Si vous ne comprenez pas les informations qui vous sont demandées, vous pouvez consulter l'aide en cliquant sur l’icône en forme de ?

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Étape 19 - Calcule de la prestation logement

Après avoir renseigné toutes ces informations vous pourrez appuyer sur Calculer.




Étape 20 - Montant de l'estimation

Le montant estimé de la prestation s'affiche sur votre écran.


Vous pouvez faire la demande de votre prestation logement directement en appuyant sur Faire la demande.




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